Shipping policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Quebec
At this time, we are not shipping to Quebec, Canada.
Local delivery
For local delivery inside Winnipeg, we charge $15 for local delivery.
Deliveries are made from 11am and 5pm on Monday, Tuesday, Wednesday, Thursday, and Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
Postal Codes allegeable for Local Delivery: R3P, R3B, R2H, R2J, R2K, R2L, R2M, R2N, R2P, R2R, R2V, R2W, R2X, R2Y, R3A, R3Y, R3E, R3X, R3W, R3V, R3T, R3S, R3R, R2G, R3N, R3M, R3L, R3K, R3J, R3H, R3G, R2C
In-store pickup
You can skip the shipping fees with free local pickup at 1783 Portage Ave, Winnipeg. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am - 5pm on Monday, Tuesday, Wednesday, Thursday, and Friday. Please have your order confirmation email with you when you come. For pickups past 3pm, please confirm your arrival by phoning (204) 410-1310
International Shipping
At this time, we do not ship outside of Canada.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at info@alphaplay.ca with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at service@alphaplay.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@alphaplay.ca.